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Get in touch
Questions about your report, billing, or a delivery issue? We’re happy to help.
Email us
For support, refund requests for undelivered reports, or general questions, reach us at:
When contacting us about an order, please include your order details so we can help faster.
BeforeMechanic Support
Thank you for visiting BeforeMechanic. If you have a question about your report, payment, PDF delivery, refund request, or technical issue, contact us by email.
Contact Email
support@beforemechanic.com
What to Include in Your Message
- Your name
- Purchase email address
- Report link
- Order ID or payment reference, if available
- Vehicle make, model, and year
- Short description of the issue
- Screenshot of any error message, if applicable
Common Support Topics
- Report not generated after payment
- PDF download issue
- Email delivery problem
- Duplicate payment
- Refund request
- Wrong email address entered
- Technical problem on the website
- Question about how the report works
Important Notice
BeforeMechanic does not provide live mechanic consultation, emergency repair advice, roadside assistance, or certified vehicle diagnosis. If your vehicle has an urgent safety issue, contact a qualified mechanic, repair shop, towing service, dealership, or emergency service immediately.