Privacy Policy

Last Updated: 2026-06-05

This Privacy Policy explains how BeforeMechanic collects, uses, stores, and protects information when you use beforemechanic.com.

1. Information We Collect

When you submit a vehicle diagnosis form, we may collect your name, email address, country, language preference, vehicle make, vehicle model, year, engine type, transmission type, mileage and mileage unit, fuel type, symptoms, warning lights, OBD trouble codes, recent repairs, full problem description, and selected report package.

2. Payment Information

Payments are processed by third-party payment providers such as Lemon Squeezy. BeforeMechanic does not store full credit card numbers, card security codes, or complete payment card details on our servers. We may receive limited payment-related information such as payment status, order ID, product purchased, amount paid, currency, customer email, and transaction reference.

3. Technical Information

When you visit our website, we may collect IP address, browser type, device type, operating system, referring page, pages visited, date and time of access, security logs, and error logs.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality, support checkout and payment flow, improve security, remember preferences, and analyze website performance. You can control cookies through your browser settings.

5. How We Use Your Information

We use collected information to generate your AI-powered car problem report, deliver your report, send your report by email, create PDF reports, process payments, confirm purchases, provide customer support, improve report quality, prevent fraud and abuse, maintain security logs, and comply with applicable obligations.

6. AI Processing

BeforeMechanic uses AI services to generate informational vehicle reports. The vehicle details and problem description you submit may be sent to AI service providers for processing. You should not include unnecessary personal, sensitive, medical, financial, or legal information in the vehicle problem description field.

7. Email Communications

We may use your email address to send your purchased report, PDF report, payment or delivery updates, support responses, and technical issue notices related to your order.

8. Data Retention

We may retain report records, payment references, email delivery logs, support messages, and technical logs for as long as reasonably necessary to provide access to reports, handle support, resolve disputes, maintain business records, improve service quality, and prevent abuse or fraud.

9. Data Sharing

We may share necessary information with trusted third-party service providers, including payment processors, AI service providers, website hosting providers, email delivery providers, security tools, analytics tools, and technical support providers. We do not sell your personal information to advertisers.

10. International Users

BeforeMechanic is available globally. Your information may be processed in countries other than your country of residence.

11. Security

We use reasonable technical and organizational measures to protect information. However, no website, server, email system, payment system, or internet transmission is completely secure.

12. Your Rights

Depending on your location, you may have rights to request access, correction, deletion, a copy of your data, or objection to certain processing. To make a request, contact support@beforemechanic.com.

13. Children’s Privacy

BeforeMechanic is not intended for children and we do not knowingly collect personal information from children under the age required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

15. Contact

For privacy questions or requests, contact support@beforemechanic.com.